To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device. Save the certificate to the ApplicationsCitrix ICA Clientkeystorecacerts folder (create this folder if it does not exist):ĬTX101990 - Error: 'The server certificate received is not trusted (SSL Error 61)' for Receiver UsersĬTX203362 - Error: 'The server certificate received is not trusted (SSL Error 61)' on Receiver for LinuxĬTX200836 - Error: 'SSL Error 61: You have not chosen to trust 'Certificate Authority'.' When Launching Apps with Citrix Online Plug-in CRT extension for the client to properly identify the certificate. Note: You might need to rename the certificate to a. The default File Format should be Certificate (.cer). Highlight the certificate and select File > Export from the menu bar: Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).īrowse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:

Open the Keychain Access in the Applications > Utilities folder: Complete the following steps to resolve this issue: This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.ĭrivers veloci. If this does not resolve the issue then proceed to the next section.įor information on Receiver feature updates refer to - Citrix Receiver Feature Matrix. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.

If you are using SHA2 certificates then the older version of Receiver does not support these certificate.

Upgrade to the latest version of Receiver to verify if this resolves the issue.

If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. Important! This article is intended for use by System Administrators.

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